Commit to Excellence

"No one cares how much you know, until they know how much you care.” – Theodore Roosevelt

Patient experience encompasses the range of interactions that patients have with all facets of the healthcare system.  This includes the care, communication and the respect they receive from doctors, nurses, and the entire healthcare team.

Understanding patient experience is critical in order for us to move toward patient-centered care. By looking at various aspects of patient experience, we can assess the extent to which patients are receiving care that is respectful of and responsive to individual patient preferences, needs, and values. 

Achieving certification as a Certified Patient Experience Professional (CPXP) demonstrates your commitment and interest in continually improving the patient experience. 

In alignment with the CPXP test structure, all courses are broken down into 4 domains including:

  • Partnership and Advocacy – 29%
  • Measurement and Analysis – 22%
  • Design and Innovation – 25%
  • Organizational Culture and Leadership – 24%

This course is focused on the Organizational Culture & Leadership domain. A discount is provided for anyone initially enrolling in all 4 courses.  

Disclaimer:  At the time of this course release, this course is not endorsed or approved for PX credit by the Beryl Institute.  

Mind Over Matter Leadership

A division of Cheri Clancy & Associates, LLC

Mind Over Matter Leadership is a practical synergy of theory and practice. Mind Over Matter Leadership incorporates scientifically based techniques and methods that are easy to understand and apply.

Curriculum

    1. Organizational Culture & Leadership Study Guide: Please download this study guide and fill in the blanks with the RED keywords in the power point presentation below.

    2. How to use the PDF Study Guide with the Presentation Slides

    3. Organizational Culture & Leadership Tasks

    1. What Leaders Do

    2. Kurt Lewin's 3 Major Leadership Styles

    3. Executive Leadership Involvement

    4. Emotional Intelligence (EI)

    5. Leadership Presentation (click next slide in upper right to advance slides)

    6. Emotional Intelligence (Credit Youtube: The UC Davis Executive Leadership Program)

    7. Leadership Quiz

    1. Onboarding Employees

    2. Engaged Employees

    3. Not Engaged Employees

    4. Employee Rewards & Recognition

    5. Employee Satisfaction Survey

    1. Organizational Culture and Leadership Presentation (click next slide in upper right to advance slides)

    2. Service Centered Culture

    3. Moment of Truth

    4. Yielding a High Performing Culture

    5. Patient Experience Best Practices

    6. Organizational Culture Quiz

About this course

  • $149.00
  • 21 lessons
  • 0.5 hours of video content

About Your Instructor

Instructor Title Cheri Clancy

I am a certified patient experience leader, a registered nurse, and an author. Thank you for reviewing the courses and content.

Pricing