Commit to Excellence

"No one cares how much you know, until they know how much you care.” – Theodore Roosevelt

Patient experience encompasses the range of interactions that patients have with all facets of the healthcare system.  This includes the care, communication and the respect they receive from doctors, nurses, and the entire healthcare team.

Understanding patient experience is critical in order for us to move toward patient-centered care. By looking at various aspects of patient experience, we can assess the extent to which patients are receiving care that is respectful of and responsive to individual patient preferences, needs, and values. 

Achieving certification as a Certified Patient Experience Professional (CPXP) demonstrates your commitment and interest in continually improving the patient experience. 

In alignment with the CPXP test structure, all courses are broken down into 4 domains including:

  • Partnership and Advocacy – 29%
  • Measurement and Analysis – 22%
  • Design and Innovation – 25%
  • Organizational Culture and Leadership – 24%

This course is focused on the Design & Innovation domain. A bulk discount is provided for anyone initially enrolling in all 4 courses.  

Mind Over Matter Leadership

A division of Cheri Clancy & Associates, LLC

Mind Over Matter Leadership is a practical synergy of theory and practice. Mind Over Matter Leadership incorporates scientifically based techniques and methods that are easy to understand and apply.

Curriculum

    1. CPXP Study Guide Domain III: Please download this study guide and fill in the blanks with the RED keywords in the power point presentation below.

    2. How to use the PDF Study Guide with the Presentation Slides

    3. Design & Innovation Overview

    1. Lean Six Sigma Slide

    2. Lean / Six Sigma Quiz

    1. Introduction to Design Thinking

    2. Experienced Based Design (EBD)

    3. EBD / Design Thinking Presentation (click next slide in upper right to advance slides)

    4. Design Thinking / EBD Quiz

    1. Overview of Quality Tools

    2. Outcome vs Process Measures

    3. Quality Presentation (click next slide in upper right to advance slides)

    4. Quality Tools Quiz

    1. What is a PFAC?

    2. PFAC Presentation (click next slide in upper right to advance slides)

    3. How to Avoid PFAC Pitfalls

    4. Advisory Council Guiding Principles Example

About this course

  • $149.00
  • 17 lessons
  • 0 hours of video content

About Your Instructor

Instructor Title Cheri Clancy

I am a certified patient experience leader, a registered nurse, and an author. Thank you for reviewing the courses and content.

Pricing