Commit to Excellence

"No one cares how much you know, until they know how much you care.” – Theodore Roosevelt

Patient experience encompasses the range of interactions that patients have with all facets of the healthcare system.  This includes the care, communication and the respect they receive from doctors, nurses, and the entire healthcare team.

Understanding patient experience is critical in order for us to move toward patient-centered care. By looking at various aspects of patient experience, we can assess the extent to which patients are receiving care that is respectful of and responsive to individual patient preferences, needs, and values. 

Achieving certification as a Certified Patient Experience Professional (CPXP) demonstrates your commitment and interest in continually improving the patient experience. 

In alignment with the CPXP test structure, all courses are broken down into 4 domains including:

  • Partnership and Advocacy – 29%
  • Measurement and Analysis – 22%
  • Design and Innovation – 25%
  • Organizational Culture and Leadership – 24%

This is the first of 4 courses.  This course is focused on the Partnership and Advocacy domain.  A bulk discount is provided for anyone initially enrolling in all 4 courses.  

Disclaimer:  At the time of this course release, this course is not endorsed or approved for PX credit by the Beryl Institute.  

Curriculum

    1. Partnership & Advocacy Tasks Overview

    2. CPXP Study Guide Domain 1: Please download this study guide and fill in the blanks with the RED keywords in the power point presentation below.

    3. How to use the PDF Study Guide with the Presentation slides

    1. Patient Rights Presentation Slides (click 'next slide' or 'previous slide' at the top as needed)

    2. Complaints & Grievances

    3. Patient Rights & Responsibilities Quiz

    1. Introduction to Service Recovery

    2. Service Recovery Presentation Slides (click next slide in upper right to advance slides)

    3. Service Recovery Essentials

    4. Service Recovery

    5. Service Recovery Quiz

    1. Introduction to Effective Communication

    2. Effective Communication Presentation Slides (click next slide in upper right to advance slides)

    3. What is Health Literacy?

    4. Medical Interpreting

    5. Empathy vs Sympathy

    6. Understandng Empathy - Credit: Youtube Simon Sinek

    7. Effective Communication Quiz

    1. Introduction to Patient & Family Centered Care

    2. Patient & Family Centered Care Presentation Slides (click next slide in upper right to advance slides)

    3. Perception vs Reality: Video credit TEd Ed Retrieved at https://ed.ted.com/lessons/rethinking-thinking-trevor-maber

    4. Patient & Family Centered Care

    5. Culture

    6. Steps to a Culturally Competent Organization

    7. Patient & Family-Centered Care Quiz

    8. Patient Family Advisory Council (PFAC)

About this course

  • $149.00
  • 26 lessons
  • 0.5 hours of video content

About Your Instructor

Instructor Title Cheri Clancy

I am a certified patient experience leader, a registered nurse, and an author. Thank you for reviewing the courses and content.

Pricing