Commit to Excellence

"No one cares how much you know, until they know how much you care.” – Theodore Roosevelt

Patient experience encompasses the range of interactions that patients have with all facets of the healthcare system.  This includes the care, communication and the respect they receive from doctors, nurses, and the entire healthcare team.

Understanding patient experience is critical in order for us to move toward patient-centered care. By looking at various aspects of patient experience, we can assess the extent to which patients are receiving care that is respectful of and responsive to individual patient preferences, needs, and values. 

Achieving certification as a Certified Patient Experience Professional (CPXP) demonstrates your commitment and interest in continually improving the patient experience. 

In alignment with the CPXP test structure, all courses are broken down into 4 domains including:

  • Partnership and Advocacy – 29%
  • Measurement and Analysis – 22%
  • Design and Innovation – 25%
  • Organizational Culture and Leadership – 24%


Try this free 5 question multiple choice exam.  There is only one answer per question.  The rationale is provided. Good luck!

Disclaimer:  At the time of this course release, this course is not endorsed or approved for PX credit by the Beryl Institute.  

Mind Over Matter Leadership

A division of Cheri Clancy & Associates, LLC

Mind Over Matter Leadership is a practical synergy of theory and practice. Mind Over Matter Leadership incorporates scientifically based techniques and methods that are easy to understand and apply.

About Your Instructor

Instructor Title Cheri Clancy

I am a certified patient experience leader, a registered nurse, and an author. Thank you for reviewing the courses and content.

Pricing